Frequently Asked Questions

Visa processing typically takes 5-10 business days. We recommend applying at least 2 weeks before your intended travel date to ensure sufficient processing time.

Yes, we offer 24/7 support throughout your entire journey. Our team is always available to assist with any emergencies or questions you may have.

Absolutely! We work with a wide range of accommodations from budget hostels to luxury ryokans. We'll help you find the perfect option based on your preferences and budget.

Our transportation service includes Japan Rail Pass assistance, airport transfers, local transportation cards, and private car services. We can also help with bullet train reservations and multi-city travel planning.

Yes, we provide comprehensive travel insurance coverage including medical expenses, trip cancellation, lost luggage protection, and emergency assistance. Coverage starts from RM 50.

Yes, we offer flexible payment options including installment plans. We accept multiple payment methods and can arrange payment schedules that work for you.

We recommend booking at least 3-6 months in advance, especially for peak seasons like cherry blossom (March-April) and autumn (October-November). For custom packages, 6-12 months is ideal.

Yes, modifications are possible depending on availability and timing. Changes made within 30 days of departure may incur additional fees. Contact us as soon as possible for any modifications.

Cancellation policies vary by package and timing. Generally, cancellations made 30+ days before departure receive a full refund, 15-29 days receive 50% refund, and less than 14 days are non-refundable.

Yes, we offer special rates for groups of 6 or more travelers. Group bookings also include additional benefits like dedicated support and customized itineraries.

Spring (March-May) for cherry blossoms, autumn (October-November) for fall colors, and winter (December-February) for snow activities. Summer (June-August) is hot but great for festivals.

For a first visit, we recommend 7-14 days. 7 days for Tokyo/Osaka/Kyoto, 10-14 days for a more comprehensive experience including multiple cities and regions.

While not mandatory, guides enhance your experience with cultural insights, language assistance, and local knowledge. We recommend guides for first-time visitors or those interested in deep cultural experiences.

Pack comfortable walking shoes, weather-appropriate clothing, a portable WiFi device, and a Japan Rail Pass if traveling between cities. We provide detailed packing lists based on your itinerary.

For first-time visitors, we recommend the Golden Triangle: Tokyo (3-4 days), Kyoto (2-3 days), and Osaka (2 days). This gives you a perfect mix of modern Japan, traditional culture, and food.

Absolutely! Hokkaido offers unique experiences like world-class skiing, hot springs, and beautiful nature. It's perfect for winter sports enthusiasts or those seeking a different side of Japan.

Yes, it's possible to visit both in one day from Osaka or Kyoto. We recommend starting early and using our efficient transportation planning to maximize your time at both locations.

No, you don't need to speak Japanese. Most tourist areas have English signage, and our guides provide language support. However, learning basic phrases enhances your experience.

Japan is one of the safest countries for solo travelers. Low crime rates, excellent public transportation, and helpful locals make it ideal for independent exploration.

Japan uses Yen (¥). While credit cards are accepted in major cities, cash is still preferred in many places. We recommend carrying cash and using our currency conversion services.

Japan has excellent public transportation. We provide Japan Rail Passes, local transportation cards, and detailed route planning. Our transportation service handles all arrangements.

Requirements change regularly. We stay updated on the latest regulations and provide current information for visa applications, testing requirements, and health protocols.

Our travel insurance includes COVID-19 coverage for medical expenses, quarantine costs, and trip interruption. We also provide guidance on health protocols and requirements.

Our 24/7 support team can assist with medical emergencies, help find English-speaking doctors, and coordinate with your insurance provider. We also provide emergency contact information.

We have over 10 years of experience specializing in Japan travel for Malaysian travelers. Our expertise and local partnerships ensure the best possible travel experiences.

Yes, we are a fully licensed travel agency registered in Malaysia. We comply with all local regulations and maintain proper insurance coverage for our clients.

We specialize exclusively in Japan travel with deep local knowledge, Malaysian-focused services, 24/7 support, and personalized experiences. Our expertise ensures authentic, memorable journeys.

We offer multiple contact methods: phone, WhatsApp, email, and social media. Our support team is available 24/7 for emergencies and during business hours for general inquiries.