Terms of Service

1. Acceptance of Terms

By accessing and using the services provided by Minhakim Travels Sdn Bhd ("we," "our," or "us"), including our website, booking services, and travel arrangements, you agree to be bound by these Terms of Service ("Terms").

If you do not agree to these Terms, please do not use our services. These Terms apply to all users, customers, and visitors of our website and services.

2. Services Description

Minhakim Travels Sdn Bhd provides travel services including but not limited to:

• Travel package bookings and arrangements
• Hotel reservations and accommodation services
• Flight bookings and transportation services
• Tour packages and guided experiences
• Travel consultation and planning services
• Visa application assistance
• Travel insurance recommendations

3. Booking and Payment Terms

3.1 Booking Process

All bookings are subject to availability and confirmation. We reserve the right to decline any booking request. Bookings are not confirmed until payment is received and processed.

3.2 Payment Terms

Payment is required at the time of booking unless otherwise specified. We accept various payment methods including bank transfers, credit cards, and online payment systems. All prices are quoted in Malaysian Ringgit (MYR) unless otherwise stated.

3.3 Pricing and Taxes

All prices are subject to change without notice. Prices may include taxes, fees, and surcharges as applicable. Additional charges may apply for special requests or modifications to bookings.

4. Cancellation and Refund Policy

4.1 Cancellation by Customer

Cancellation policies vary depending on the service provider and booking type. Generally:

• Cancellations made 30+ days before departure: Full refund minus administrative fees
• Cancellations made 15-29 days before departure: 50% refund
• Cancellations made 14 days or less before departure: No refund
• Some services may have different cancellation policies

4.2 Cancellation by Us

We reserve the right to cancel or modify services due to circumstances beyond our control, including but not limited to natural disasters, political unrest, or supplier cancellations. In such cases, we will provide alternative arrangements or full refunds.

5. Travel Documents and Requirements

It is your responsibility to ensure you have all required travel documents including:

• Valid passport with sufficient validity
• Required visas and permits
• Travel insurance (recommended)
• Health certificates if required
• Any other documents required by destination countries

We are not responsible for any issues arising from missing or invalid travel documents.

6. Travel Insurance

We strongly recommend purchasing comprehensive travel insurance to cover medical expenses, trip cancellation, lost luggage, and other unforeseen circumstances. We can assist you in obtaining travel insurance, but the decision to purchase and the coverage details are your responsibility.

7. Health and Safety

You are responsible for your own health and safety during travel. We recommend:

• Consulting with healthcare providers before travel
• Following health advisories and vaccination requirements
• Being aware of local customs and laws
• Taking necessary precautions for your safety

8. Limitation of Liability

Our liability is limited to the amount paid for the specific service. We are not liable for:

• Personal injury or illness during travel
• Loss or damage of personal belongings
• Delays or cancellations by third-party providers
• Acts of nature or force majeure events
• Consequences of not following travel advice or requirements

9. Website Usage

9.1 Acceptable Use

You agree to use our website and services only for lawful purposes and in accordance with these Terms. You must not:

• Use the website for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the website functionality
• Transmit viruses or malicious code
• Harass, abuse, or harm other users

9.2 Intellectual Property

All content on our website, including text, images, logos, and software, is owned by us or our licensors and is protected by copyright and other intellectual property laws.

10. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

11. Dispute Resolution

Any disputes arising from these Terms or our services will be resolved through:

1. Direct communication and negotiation with our customer service team
2. Mediation if direct resolution is not possible
3. Legal proceedings in Malaysian courts if necessary

12. Governing Law

These Terms are governed by and construed in accordance with the laws of Malaysia. Any legal proceedings will be subject to the jurisdiction of Malaysian courts.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the new Terms.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

15. Contact Information

If you have any questions about these Terms of Service, please contact us: