Privacy Policy

1. Introduction

Minhakim Travels Sdn Bhd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email, phone number, address)
• Passport details and travel documents
• Travel preferences and requirements
• Payment information
• Emergency contact information

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Referring website information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and managing travel services
• Processing bookings and payments
• Communicating with you about your travel arrangements
• Providing customer support and assistance
• Improving our services and website
• Complying with legal obligations
• Sending marketing communications (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With travel service providers (hotels, airlines, tour operators) to fulfill your bookings
• With government authorities when required by law
• With our trusted service providers who assist in operating our business
• In case of emergency or to protect your safety
• With your explicit consent

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure servers and networks
• Regular security assessments
• Limited access to personal information
• Employee training on data protection

6. Your Rights

You have the following rights regarding your personal information:

• Right to access your personal information
• Right to correct inaccurate information
• Right to delete your personal information
• Right to restrict processing of your information
• Right to data portability
• Right to withdraw consent for marketing communications

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors are coming from. You can control cookie settings through your browser preferences.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

9. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of information and purpose of collection.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including Japan and other destinations where we provide travel services. We ensure appropriate safeguards are in place to protect your information during such transfers.

11. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: